Last updated: 20 November 2025
At esimtrip.me, we strive to provide reliable eSIM services and transparent policies. This Refund Policy outlines the circumstances under which refunds are available for eSIM purchases. Please read this policy carefully before making a purchase. By purchasing an eSIM from our marketplace, you agree to the terms outlined below.
If your eSIM fails to activate properly within 24 hours of purchase and our technical team confirms the issue is on our end, you are eligible for a full refund.
If the eSIM provider's network coverage is significantly different from what was advertised and you're unable to use the service in your destination country, you may request a refund within 48 hours of purchase.
Accidental duplicate purchases made within 5 minutes can be refunded for the duplicate order upon verification.
If your device is technically incompatible with the purchased eSIM and this wasn't clearly indicated during purchase, you may be eligible for a refund within 24 hours.
Once an eSIM has been successfully activated and connected to a network, it cannot be refunded as the digital service has been delivered and consumed.
Refunds are not provided for changes in travel plans, cancellations, or if you decide not to travel to the destination country.
Partial refunds are not available for partially used data, voice minutes, or SMS services. eSIM plans are non-prorated.
Issues arising from incorrect device setup, failure to follow activation instructions, or using the eSIM in an unsupported device are not eligible for refund.
eSIM plans that have expired according to their validity period cannot be refunded, regardless of whether they were used or not.
Submit a refund request through our support system within the eligible timeframe. Include your order number, purchase details, and a detailed explanation of the issue.
Our support team will review your request within 1-3 business days. We may request additional information or ask you to perform troubleshooting steps.
Approved refunds will be processed back to the original Solana wallet address used for payment. Refunds are typically processed within 5-10 business days after approval.
Full refunds are issued for eligible cases. In some circumstances, we may offer store credit or an alternative eSIM plan instead of a monetary refund.
Refund requests must be submitted within 7 days of purchase for activation issues and within 48 hours for coverage/compatibility issues.
We aim to respond to all refund requests within 24 hours during business days (Monday-Friday, 9 AM - 5 PM UTC).
Once approved, refunds are typically processed within 5-10 business days. Blockchain transaction times may vary based on network conditions.
If you disagree with our refund decision, you may request escalation to a senior support agent within 14 days of the initial decision.
Once approved, refunds are typically processed within 5-10 business days. The actual time may vary depending on blockchain network conditions and wallet provider processing times.
Refunds are only provided if there's a complete lack of coverage in the advertised destination country. Spotty coverage or slow speeds in specific areas do not qualify for refunds.
Contact our support team immediately. If the eSIM hasn't been activated, we may be able to exchange it for the correct plan or issue store credit.
No, we do not offer partial refunds for unused data, minutes, or SMS. eSIM plans are sold as complete packages with fixed validity periods.
If your refund request is denied, we'll provide a detailed explanation. You may request escalation to a senior agent or consider alternative solutions like store credit or plan exchange.
We do not charge any processing fees for refunds. However, blockchain network fees incurred during the refund transaction are non-refundable.
Since all payments are processed through the Solana blockchain, refunds are sent back to the original wallet address. Ensure you have access to the wallet used for purchase. We cannot refund to a different wallet address for security reasons.
Some eSIMs are provided by third-party carriers. While we vet all providers, their individual policies may affect refund eligibility. We act as an intermediary to facilitate refunds according to our policy.
We are not liable for refunds due to circumstances beyond our control, including but not limited to: natural disasters, political unrest, carrier network outages, or blockchain network disruptions.
Our support team is here to help you with refund requests and any questions about our policy.
Response time: Typically within 24 hours during business days
This Refund Policy may be updated periodically. The "Last updated" date at the top indicates when the most recent changes were made.
