Last updated: December 21, 2025
At esimtrip.me, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our decentralized eSIM marketplace. By using our service, you agree to the collection and use of information in accordance with this policy.
When you create an account or make a purchase, we collect information such as your email address, wallet address, and purchase history. This information is necessary to process your orders and deliver eSIM plans.
We record transaction details including purchase amounts, payment methods (Solana wallet addresses), and order status. This data is stored securely and used for order fulfillment and customer support.
We may collect technical information about your device and browser when you visit our site, including IP address, browser type, and device identifiers. This helps us improve our service and ensure security.
When you contact our support team, we collect and store your communications to provide better customer service and resolve issues.
We use your information to process orders, deliver eSIM plans, and provide customer support. Your email is used to send order confirmations and eSIM QR codes.
Your order information is shared with esimtrip.com's platform to fulfill eSIM delivery. This is essential for providing you with the eSIM plans you purchase.
We analyze usage patterns and transaction data to improve our platform, develop new features, and enhance user experience. This analysis is done on aggregated, anonymized data.
We may use your information to comply with applicable laws, regulations, and legal processes, including fraud prevention and security measures.
All sensitive data is encrypted in transit using SSL/TLS protocols. Payment information is processed securely through blockchain transactions.
Access to personal information is restricted to authorized personnel only. We implement strict access controls and authentication measures.
Payment transactions are secured by Solana blockchain's cryptographic security. Your wallet addresses and transaction hashes are stored securely.
We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.
We share order and delivery information with esimtrip.com to fulfill eSIM purchases. This is necessary for the service to function and is governed by strict data processing agreements.
We may share information with trusted third-party service providers who assist in operating our platform, such as hosting providers and analytics services. These providers are bound by confidentiality agreements.
We may disclose information if required by law, court order, or government regulation, or to protect the rights, property, or safety of our users or the public.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to the same privacy protections.
You have the right to access your personal information and request a copy of your data in a portable format. Contact us at support@esimtrip.me to exercise this right.
You can update or correct your personal information at any time through your account settings or by contacting our support team.
You may request deletion of your personal information, subject to legal and operational requirements. Note that some information may be retained for legal or accounting purposes.
You can opt out of marketing communications at any time by using the unsubscribe link in emails or adjusting your account preferences.
We use essential cookies to enable core functionality such as authentication, security, and shopping cart management. These cookies are necessary for the site to function.
We use analytics cookies to understand how visitors interact with our site. This helps us improve user experience and site performance. You can disable these through your browser settings.
When you connect your Solana wallet, the wallet extension may use cookies or local storage. This is managed by your wallet provider and is subject to their privacy policy.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records may be retained for accounting and legal purposes.
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
